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3 LenCrafters Practices in Kenwood Square, Liberty Township, and Eastgate Blvd.

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COVID-19 Update

To my patients, family, and friends, as of Tuesday evening, March 17th, the CDC has recommended that all routine eye care be deferred until further notice, in order to slow the transmission of COVID-19 through our community.

Please be assured that our Optometrist is still available to triage all urgent and emergent issues as well as helping you with routine matters during this challenging time.

What does this mean?

1) If you are currently scheduled for an annual eye exam, a dry eye or contact lens follow up, we will reschedule you starting in April (subject to change).

2) If you need to replace your GLASSES or CONTACTS and need an extension on your prescription, please CONTACT US and we will assist you in obtaining some until you can come in for a visit.

3) If you are RUNNING OUT of ocular vitamins, dry eye drops, dry eye supplements, eyelid cleansing spray, lash serum, or need a new heating mask, please contact us and we will gladly send you a care package.

4) If you are running out of a medication for glaucoma or eye infection please contact us and we can transmit a REFILL electronically to your pharmacy.

5) If you have an issue that CANNOT WAIT for an office visit once we start seeing routine eye exams starting Mid April, contact us and we will schedule a FACETIME, Eyecarelive or TELEPHONE APPOINTMENT. Medical insurances (including Medicare) have temporarily relaxed their TELE-MEDICINE rules to allow this type of communication during the pandemic crisis. The consultation must be initiated at YOUR request.

6) If you have an OCULAR EMERGENCY we are, as always, AVAILABLE TO HELP YOU AT ANY TIME. Call our office and wait for instructions at the end of the message. I will try my best to meet you in the office whenever possible if the issue cannot be addressed via tele-medicine.

7) During this period of social distancing and quarantine, WE MUST ALL DO OUR PART by restricting activities outside the home except for getting medical care. Do not go to work, school, or public areas.

8) Please remember that 80% of COVID-19 cases are mild and resolve within a week. However, if you feel your symptoms are worsening, call ahead before visiting your doctor’s office or emergency department and tell them you have or may have COVID-19. This will help the office protect themselves and other patients.

The CDC has many wonderful resources. Arming yourself and your family with clear information will help you avoid undue stress.

In our effort to do our part in social distancing, we have:- shortened our office hours to emergent cases only. No routine.- assigned 1 team member per day to assist with addressing our patients’ needs- assigned tasks for other team members who are working from home. This will stay in effect until further notice. It is in order to protect them, our patients, our city, our nation, and our planet. Despite the financial and emotional hardships this will cause, we ask every one of you to do the same.

With sincerest wishes for your health and well being,

Dr. Tonya Lindsell and Team- Kenwood Lenscrafters 513-793-5970

Cincinnati Vision Group-Liberty Center Lenscrafters 513-712-5065

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